FAQ– Sleepfolio

General

How can I exchange or refund?

If you are dissatisfied with our product, please contact us at hello@sleepfolio.com and we will be happy to assist you. You can view our refund policy, which can be found at the bottom of this page.

Do you ship internationally?

Yes, we ship to Singapore, the United States and countries covered by Singapore Post. For more information, please see the shipping policy (at the bottom of this page).

What is the shipping fee and time?

Please refer to our shipping policy - https://sleepfolio.com/policies/shipping-policy

Can I change my order or address?

Please contact us immediately at hello@sleepfolio.com if you wish to change your order and/or shipping address. If the items have already been shipped, we are unable to change the order or shipping address.

FAQ for Bamboo Pillow Sleeve

Why do I need a pillow sleeve in addition to a pillowcase?

Your pillowcase may not be as clean as you thought. If you do not wash your pillowcase every 2-3 days, adding another layer of fabric between your skin and the pillowcase can help protect your skin from facial oil, hair grease, or germs that remain in your pillowcase from previous nights.

If you like to travel or go on staycations, the pillow sleeves come in handy as you can put them over the hotel pillowcase for assurance.

Our brand's mission is to promote clean sleep. So if you already wash your pillowcase every 2-3 days, you do not need pillow sleeves unless you are looking for other benefits of the bamboo fabric.

Why are hypoallergenic, antimicrobial materials more beneficial?

Hypoallergenic sheets, pillowcases and sleeves are much less likely to trigger allergic reactions because they are naturally resistant to dust mites, mold spores and mildew. Other fabrics can create an environment where bacteria, mold and other pathogens can thrive.

It also improves the quality of your sleep. Fewer allergens and foreign particles mean you are less likely to wake up from some form of irritation or aggravation during the night. Dirty sheets and pillowcases can lead to lowered immunity and poor sleep.

How do I use my pillow sleeve?

Simply wrap the pillow sleeve over your pillow and you are good to go! Since it's so portable and easy to use, you can take it with you anywhere!

How do I care for my pillow sleeve?

Hand wash or machine wash cold on gentle cycle. Line dry preferred. Since the fabric is very light, it will dry on the line within a couple of hours. Avoid fabric softener and bleach.

Why is my pillow sleeve wrinkled after washing?

Like other natural fabrics, bamboo fabric wrinkles after washing. Just wrap it normally over your pillowcase and it will smooth out after a while. If desired, iron on a low setting.

FAQ for XL weighted mask

How do i care for my XL weighted mask

Removable bamboo cover: Hand wash or machine wash cold on gentle cycle. It is best to air dry it. Since the fabric is very light, it will air dry within a few hours. Avoid fabric softener, bleach, and the dryer.

Weighted mask insert: Not intended for machine washing. Hand wash the mask and let it air dry if needed. Otherwise, you can wipe it with a damp cloth.

Why is there no pressure on the eyes?

I personally have tried weighted masks and have blurry vision when I wake up with them on. In my research, I found out that the pressure of the eye mask can cause blurry vision and can cause major damage if worn for long periods of time.

This is definitely something that worries me, so I prefer not to have the weighted beads on my eyes to avoid this pressure.

Why does the mask weigh 15 ounces (430 g)?

We have analyzed the weighted sleep masks available on the market and tested different weight options and have come to this optimal weight of our mask.

The mask slips when I am sleeping

Yes, the mask will shift around in the middle of the night when you turn your head because there are no straps to hold it in place. We designed it with the intention of making it easier for you to sleep. So when you are asleep, you do not really have to put the weighted mask on. It's okay if it slips after you fall asleep.

I do not know about you, but I always put a pillow or my arm over my eyes/forehead to help me sleep. It works the same way!